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Setting up gmail for office365 mac4/27/2023 This article provides some essential considerations for forwarding emails to Kayako Classic, and then a step-by-step process of forwarding emails from a couple of typical email providers. For email queues that use POP3 or IMAP to fetch emails, you can configure these from within the admin control panel, but for any queues that use the 'Pipe' method, you also need to set up a forwarder on your email server to send email messages to your help desk. Email queues let Kayako Classic capture email messages and turn them into support tickets.
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